Pinnacle Learners is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include name, address, email address, phone number and student’s age and year level
This Personal Information may be collected in various ways, including: through correspondence (phone, email, text message, or online forms), via our website: www.pinnaclelearners.com.au, from cookies and website analytics, and from third parties (where you have authorised them to share information with us)
We collect your Personal Information primarily to provide tutoring services, to communicate with clients, and to send updates or marketing materials. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Whenever we collect Personal Information, we will, where appropriate and where possible, explain why we are collecting it and how it will be used.
Because Pinnacle Learners provides services to children, we only collect Personal Information about students from their parent or guardian, or with their consent.
Where reasonable and practicable to do so, we will collect Personal Information only from you. However, in some circumstances we may receive information from third parties (for example, a parent providing details on behalf of a student). In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us.
Your Personal Information may be disclosed in the following circumstances:
Where required or authorised by law
Some of our service providers may be located overseas. Where information is disclosed outside Australia, we will take reasonable steps to ensure it is protected to the same standards required under Australian law.
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure.
When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files which will be kept by us for a minimum of 3 years.
You may access the Personal Information we hold about you, and request to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
For security reasons, we may require identification before releasing requested information.
It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure this. If you find that the information we hold is inaccurate, incomplete or outdated, please notify us as soon as possible so we can update our records.
This Policy may change from time to time and will be updated on our website.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@pinnaclelearners.com.au